Privacy Policy
Effective upon publication
Helly is operated by Fierce.com LLC, a Delaware limited liability company (“Helly”, “we”). This policy explains what information Helly collects, how it is used, and who helps us provide the service.
Information we collect
- Account information: the email address you use to create an account and the authentication data needed to sign you in.
- Information you provide about your finances: household and employment context, income, expenses, cash on hand, debts, goals, near-term needs, and retirement contributions or benefits.
- Conversation, profile, and Money Plan data created as you use Helly.
- Information stored in your browser or on your device to support discovery answers, drafts, plan attempts, and your signed-in session.
- Limited technical information about errors, used to diagnose problems.
How we use information
- To operate, secure, and authenticate the service.
- To build and maintain your profile and Money Plan.
- To provide educational financial guidance.
- To keep your work available to you across sessions and devices.
- To send transactional email such as account confirmation and password recovery.
- To troubleshoot problems and prevent misuse.
Service providers
We use a small number of providers to run Helly:
- Supabase — authentication and database.
- Railway — API hosting.
- Resend — transactional authentication email.
- Lovable — frontend hosting after publication, and development tooling.
- Google Workspace — inbound support and privacy email.
- Google Fonts — web fonts loaded when you view the site.
Helly does not sell personal information in connection with the current version of the service.
What Helly does not do
In this version, Helly does not link bank or brokerage accounts, hold or custody funds, process payments, place trades, or move money. Helly does not use advertising pixels or product analytics SDKs.
Security
We use safeguards designed to protect your information. No method of transmission or storage can be guaranteed to be completely secure.
Retention
We keep information while your account is active and for as long as reasonably necessary to provide and protect the service, and to meet legal obligations, resolve disputes, and enforce agreements. Information stored in your browser may remain until the product, you, or your browser clears it. We do not commit to fixed retention periods.
Access and deletion
Helly does not currently offer self-service deletion or export. You can send a request to privacy@helly.ai or support@helly.ai. We may need to verify your identity before acting on a request. Some information may be retained where permitted, including security records and backups, for a limited period; we do not promise a specific timeframe.
Age
Helly is not intended for anyone under 18.
Your privacy rights
Depending on where you live, you may have rights relating to your personal information, such as requesting access to it, correction, or deletion. These rights are subject to exceptions and limits under applicable law. You can contact us at privacy@helly.ai.
Changes
We may update this policy as the service changes. The current version is always available here.
Contact
Privacy questions: privacy@helly.ai. General support: support@helly.ai.